Senior Technical Program Manager, Alexa Smart Home - Developer Experience
DESCRIPTION
Are you interested in building the home of the future? If so, we may have your next career move! We’re seeking a passionate and collaborative Technical Program Manager who has experience managing multiple programs in a global environment across numerous technology platforms, to join our Certification and Developer Experience Team. Our charter is to help developers grow successful businesses with Alexa, delivering high quality devices to give customers confidence in their certified purchases.
This position requires the candidate to work with engineers and technical leadership across multiple organizations to identify, collect, and develop best practices for building resilient, high quality systems, to support our developers in the delivery of reliable, best in class Smart Home devices. A successful candidate will identify appropriate resources, develop schedules to ensure the timely completion of projects and communicate progress and success metrics to all levels of organizational leadership. The ideal candidate is well-organized, analytical and can work effectively in an ambiguous problem space.
Key job responsibilities
- Work with engineers and technical leaders to identify best practices for building resilient systems
- Develop and maintain strong working relationships with technical and non-technical teams and stakeholders
- Drive effective cross-functional teamwork, communication, collaboration, and commitments across multiple disparate groups with competing priorities
- Participate in and support system design
- Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects
- Lead and contribute to weekly, monthly and quarterly business reviews, able to create, maintain and disseminate clear and concise program updates to stakeholders across multiple organizations
- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints
- Collaborate with business stakeholders to develop program and product requirements
About the team
Our vision is to make every customer an Alexa Smart Home customer. We strive to deliver the best possible Developer Experience and end-customer shopping experience for Amazon by streamlining the awareness, research, and adoption of devices certified by Amazon. We earn and maintain customer trust by accurately and transparently representing products that work as intended with Alexa.
We are a close knit team that enjoys spending time with one another. We all work hard but try not to take ourselves too seriously. We value humor, lightheartedness and fun. We operate as a true team, always ready to lend a helping hand. Our unity is our strength.
BASIC QUALIFICATIONS
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience using SQL or other analytical tools for conducting data analysis
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- 3+ years of software development experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.