Business Analyst II, Product Quality
DESCRIPTION
Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.
We are looking for a Business Analyst with a passion for using data to discover and solve real world problems in support of our counterfeit prevention program. You will enjoy working with one of the richest data sets in the world, state of the art technology, and the ability to see your insights drive the creation of real tools and features for our customers and thousands of Selling Partners participating in our Store on a regular basis. The perfect candidate will have passion and experience analyzing data and using that analysis to drive key insights and recommendations. As a business analyst you will also build reports and metrics, drive ad hoc analysis and communicate insights to key stakeholders. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You will also work closely with our worldwide Program and Product Managers, and must keep up with knowledge of the organization's roadmap.
Key job responsibilities
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.
• Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
• Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.
• Participate in strategic and tactical planning discussions. Preparing and delivering business reviews to the senior management team regarding progress and roadblocks.
• Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
BASIC QUALIFICATIONS
- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with SQL
- Demonstrated ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner.
- Analytical mindset in breaking down complex problems, and a self-starter to get things done and deliver results.
- Ability to exercise judgment when policies are not well-defined.
- Ability to function effectively in a dynamic, fast-paced environment.
- Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing.
PREFERRED QUALIFICATIONS
- 5+ years of business analyst, data analyst or similar role experience
- Bachelor's degree or equivalent
- Master's degree in business or analytical discipline
- Experience partnering with executive-level leaders to identifying and solving business issues
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations.
- Knowledge about retail and social media ecosystems.
- A passionate individual who possesses strong judgment and good instincts, as well as a curious and inquiring mind and one who earns trust by delivering results.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.