Cloud Support Engineer - Analytics
DESCRIPTION
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
This is an excellent opportunity to join one of Amazon’s world-class team of engineers, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused technical innovation.
You will be surrounded by a team that are passionate about computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you
- Learn, Support, and use groundbreaking technologies
- Interact with engineers from leading technology companies around the world
- Engage with and solve customers technical issues via phone, chat or email
- Apply advanced techniques to provide unique solutions to our customers' individual needs
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Drive customer communication during critical events
- Write tutorials, how-to videos, and other technical articles for the AWS customer community
- Our support engineers are also the “voice of the customer” and have a strong voice in to the teams for recurring issues or feature requests.
Want to know what’s it like to be a Support at AWS? Take a look!
https://www.youtube.com/watch?v=GC3bWcFFZTo
BASIC QUALIFICATIONS
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.