MFN Program Manager, 3P Marketplace
DESCRIPTION
**This role is NOT open for Internal International Transfers**
Amazon EF (External fulfilment) for MENA (Middle East and North Africa) and TR (Turkey) regions plays a vital role in managing the external fulfillment and logistics operations for sellers in these rapidly growing marketplaces. We are seeking a dynamic Program Manager for MFN channels to oversee launch of different product roadmaps & programs and optimize processes in the MENA and TR regions, ensuring efficient operations, competitive service levels, and exceptional seller experiences.
Key job responsibilities
• Work backwards from the customer to scope and define program requirements and critical milestones
• Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple teams
• Own Program trackers to communicate progress and updates to internal/external stakeholders
• Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape
• End-to-End project coordination, managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program
• Collaborate and influence team members, work with internal and external stakeholders, and present projects to senior leadership on a regular basis
• Gathering and analyzing data on launch performance results
• Establish and develop initiatives to support expansion strategies
A day in the life
As a PM for MFN in the MENA and TR regions, your day will involve analyzing VTR/ Returns/ Refund related performance metrics, collaborating with cross-functional teams to address operational challenges, and developing strategies to enhance the seller/customer experience. You'll engage with sellers and logistics partners to gather feedback and identify opportunities for innovation. Your role will require you to balance strategic planning with hands-on problem-solving, always focusing on driving operational excellence and supporting the growth of MFN in these dynamic markets.
About the team
The EF MENA and TR team is a diverse group of passionate individuals dedicated to revolutionizing e-commerce external fulfillment in the region. We are builders and innovators, constantly seeking new ways to enhance our services and support seller growth. Our team thrives in a fast-paced, entrepreneurial environment, embracing the unique challenges and opportunities presented by our diverse markets. We value creativity, resilience, and a customer-obsessed mindset. Join us in shaping the future of e-commerce logistics in one of the world's most exciting and rapidly evolving regions
BASIC QUALIFICATIONS
- Over 3 years of project or program management experience involving various challenges
- Over 3 years of process improvement experience using data/metrics
- MS Excel advance level (data visualization using functions, Pivot Table, Power Query, VBA experience)
PREFERRED QUALIFICATIONS
- Experience in MS Access and SQL
- 4 years' of related experience.
- Bachelors Degree in Management, Business or related degree
- Previous experience and demonstrated track record in program management, supply chain management
- E-Commerce or Retail experience in MENAT preferred
- Knowledge of Advanced Excel, SQL
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