Sr. Technical Program Manager, Community Feedback
DESCRIPTION
In this role, you will responsible for the planning and delivery of Community Feedback initiatives including new customer facing features, while driving operational excellence and software development efficiency through scalable mechanisms. You will drive stakeholder alignment on investments and business requirements related to this work.
The successful candidate is one who loves working directly with Software Developers, Applied Scientists and Principal Technologists to understand their
needs, drive technical decisions and solutions that enable Engineering and Science teams to operate more efficiently, and securely. We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas.
You will have the opportunity to engage with systems that are at the cutting edge of technology. You will build scalable mechanisms, drive process improvements, and work with service owners and cutting edge technology to develop innovative solutions to complex business and technical challenges.
You can prioritize well, communicate clearly, and have a consistent track record of delivery.
You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment.
You will be a positive influencer across diverse teams, be able to effectively rally support for
your initiatives, and be able to help Engineering and Science teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Senior Leaders within the Org.
Key job responsibilities
Coordinate with multiple engineering, product management, and data science teams focused on delivering ambitious customer experiences across Amazon WW.
Provide direction to engineering teams, even beyond your own team.
Contribute to and execute short and long-term roadmaps for the business.
Lead ambiguous and undefined problems to resolution in the face of uncertainty
Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting
relationships with both internal and external stakeholders.
Demonstrate the ability to break abstract goals into attainable, measurable work
items.
Be comfortable with hands-on day-to-day problem solving, implementing quick and effective action plans to meet priorities.
About the team
Ever wondered what it was like to find the holy grail? Community Feedback is looking for a Senior Technical Program Manager with an acute sense of ownership and a passion for delivering the most sought-after customer experiences on Amazon across the globe.
The Community Feedback team owns experiences and systems that enable shoppers to seek out customer generated content from other customers throughout the shopping journey (Customer Reviews and Q&A, and Moderation of customer generated content). Our vision is to elevate and amplify the voice of the customer in the shopping experience, leveraging our engaged and often passionate customers to provide trusted opinions, recommendations and inspiration to other shoppers, ultimately resulting in unregretted purchase decisions, and reinforcing the flywheel for Amazon. The organization materially impacts every retail marketplace, category and selling partner.
More recently, in August 2023, Community Feedback has received an overwhelming press coverage and S-Team visibility due to the launch of “review highlights” feature, an AI-generated summary of text-based customer reviews (the first customer-facing experience on Amazon that uses generative AI).
BASIC QUALIFICATIONS
- 5+ years of technical program management working directly with software engineering teams experience
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience working directly with engineering teams
- Experience owning/driving roadmap strategy and definition
- Experience in system design
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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