Senior Program Manager, DSP Mechanisms
DESCRIPTION
Want to be a program leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Mechanisms team!
In this role, you'll take end-to-end ownership for programs that improve safety for delivery associates and the communities they serve. We seek a leader who can set priorities, communicate effectively, and consistently deliver results across diverse cross-functional teams at massive scale. Having the ability to solve complex, technical problems with simple, innovative solutions is a key skill-set in this role. We are looking for someone who can own an end-to-end program vertical, including design/ideation, stakeholder and leadership alignment, influencing partner team roadmaps, development of KPIs, and overseeing excellent execution.
You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long term strategy. You will need to be a proven program and project leader and communicator, with the ability to apply analytical skills to problem solving.
Key job responsibilities
- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.
- Work with user experience and technical teams to build new programs and lead continuous improvement initiatives.
- Create and deliver a long term roadmap in partnership with multiple teams.
- Establish and deliver important new initiatives with broad impact to improve DSP on-road safety.
- Define and document business requirements for new launches and enhancements, including functional requirements for technical teams.
- Create new metrics to measure program performance and define success.
- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.
- Enhance our current data architecture to improve data fidelity, enable scalability, and generate useable insights.
- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.
A day in the life
In this role, the Sr. Program Manager will lead program development and expansion to improve safety of delivery associates. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.
About the team
We're a results-focused team that is responsible for designing and maintaining mechanisms with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to tough problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Excellent verbal and written communication
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross functionally with tech and non-tech teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.