Data Center Technical Support Engineering Operations Engineer, DCEO
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Technical Support Engineering Operations Engineer is responsible for the management of all aspects of the performance of data center infrastructure within a specific location. The role requires a result-driven, self-managed individual who demonstrates initiative and proactively seeks solutions to operational problems. He or she will be responsible for the technical support of data center engineering operations at Langfang city, managing a team of engineers responsible for supporting availability of mechanical and electrical operations, including risk management and mitigation, corrective and preventative maintenance of essential infrastructure, vendor management and metric reporting.
Key job responsibilities
- Hiring, managing, and developing the technical support operations management team.
- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
- Planning and executing data center expansions of Amazon Web Services, including design review, facility equipment installation, commissioning, troubleshooting and related punch list close.
- Supporting on the operation and maintenance of mechanical, electrical, and controls systems for colocation data centers.
- Vendor management of colocation data center services providers to meet or exceed contracted performance SLA’s.
- Safety, security, and availability incident response, incident management, and incident resolution.
- Continuous improvement of operational processes, procedures, methods, and tools.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Bachelor’s Degree and 6+ years of facility operation work experience, 3+ years of relevant experience managing data center operations, facility engineering operations, critical environment facilities, datacenter build-outs and scaling, 2+ years of experience managing vendors.
- Well-versed in written and spoken English.
PREFERRED QUALIFICATIONS
- 5+ years of Data Center Engineering Management Experience.
- Expert knowledge of data center mechanical, electrical, and controls systems.
- Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
- 2+ years of experience as a people manager.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.