IT Support Engineer, EU Service Desk
DESCRIPTION
About OTS (Operations Technology Services)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
A day in the life
Responsibilities include, but are not limited to
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Manage local technical projects.
- Maintain or create policies, procedures, and processes.
- Identify root-causes of operational issues and process inefficiencies.
Key job responsibilities
Supporting the Operations org for all their individual IT needs, from windows issues, printers, scanners, laptops and everything in between. We also troubleshoot and resolve issues with Amazon Lockers across the globe.
About the team
We are a team of multilingual, IT Support engineers aiming to solve our customers IT issues as quickly as possible, so they can get on with delivering to our customers.
BASIC QUALIFICATIONS
- Good level of English, plus German
- High School diploma or GED equivalent
- Experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- Experience of troubleshooting in a multi-user high availability environment
- Experience in PC repair, troubleshooting &, deployment,
- IT experience with client, server, and network service delivery
- Ability to explain complex IT concepts in simple terms
- Excellent written and verbal communication skills
- Proven ability to work successfully with limited supervision
PREFERRED QUALIFICATIONS
- Bachelor’s degree in Computer science or IT related field.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Cisco CCENT certification
- Data center infrastructure and facilities experience
- Ability to manage high priority projects
- Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.