Sr. Program Manager, 3P Provider Management, JWOS Professional Services
DESCRIPTION
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Just Walk Out as a Service (JWOS) delivers infrastructure solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines and bring fast and convenient checkout experiences to shoppers. We work on the most challenging problems, with thousands of variables impacting the delivery — and we’re looking for talented people who want to help.
Are you excited about partnering with retail leaders to drive high-visibility; revenue-generating projects? Are you equally comfortable working with both design and technology development teams to meet daily business requirements? We are looking for an Sr. Program Manager with a strong delivery record and deep program management experience to own and execute strategic, cross-functional operations and technology projects. This role will work across various internal teams and external service providers to evaluate coverage across multiple global geographies and across multiple disciplines/categories. If you are looking for a broadly-scoped role within a fast-paced, ambiguous and highly collaborative environment, then this role could be a great position for you.
The Sr. Program Manager combines high-level management of a network of 3rd party JWO providers. The Sr. Program Manager will be responsible for building relationships with direct Amazon providers, identifying gaps in coverage and service level, and managing the performance of Just Walk Out Providers, a group of certified and trusted companies capable of working directly with 3P customers to design and build JWO stores. The role includes managing the intake, information collection, due diligence, onboarding, performance review and ongoing governance of the JWO Provider Network - to drive improvements to vendors’ service performance. You will work with teams across JWO to manage relationships with JWO 3rd party providers and drive service improvements across a global portfolio of infrastructure deployments. You will lead cross-organizational business reviews with our 3rd party providers, lead the development and implementation of infrastructure risk reduction and mitigation projects. You will drive projects and initiatives that deliver better experiences for internal customers and our 3rd party providers, and scale how the team manages its responsibilities. In this role, you will also act as a subject matter expert on JWOS service relationships with these providers and on their overall service performance.
The successful candidate will possess solid business judgment, with a track record of strong provider management, program management skills, internal/external relationship management, and experience in physical retail end to end processes. You'll need to be adept at breaking down intricate problems, synthesizing data-driven insights, and crafting clear, measurable implementation and process improvement plans. Additionally, the ability to effectively communicate your vision and recommendations to senior leadership is essential. If you have an analytical mindset with a strong business mindset, a talent for developing innovative solutions, and the presence to present to senior stakeholders, we encourage you to apply. Join our fast-paced, diverse team and be a part of shaping the future of Just Walk Out technology. This is your chance to make a meaningful contribution to the continued growth and success of Amazon Web Services. Additionally, this position involves working with multiple stakeholders (Business Development, Marketing, Product Management, Implementation Management, Store Design, Finance, Legal, Tax and Accounting, among others).
Key job responsibilities
- Lead cross-organizational business reviews with key infrastructure providers
- Lead development and implementation of infrastructure risk reduction and mitigation solutions
- Identify and drive targeted improvement initiatives to raise service performance with specific providers
- Manage the commercial and operational relationships with key infrastructure providers
- Empower internal customer teams like Implementation Management, Construction Engineering, Design Management by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure providers
- Lead design and implementation of initiatives and process improvements that deliver better experiences for internal customers and our JWO 3rd party providers, and scale how the team manages its responsibilities
- Act as a subject matter expert on AWS’s commercial relationship with infrastructure providers and on these providers’ overall service performance.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Bachelor's degree.
- 5+ years of relevant provider/vendor onboarding and training experience
- 5+ years of physical retail experience.
- 5+ years of technical infrastructure program management experience
- 5+ years of working directly with architecture, construction, engineering and program management team experience
- 5+ years of program management experience working directly with cross functional engineering and program teams, building processes and operational improvements
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience analyzing data and best practices to assess performance drivers
- Experience driving internal cross-team collaboration
PREFERRED QUALIFICATIONS
- Lean/Six Sigma experience
- Excellent influencing and negotiation skills within Product Management, Physical Retail or Technology environments.
- Ability to manage and succeed amidst multiple competing priorities in a fast-paced environment.
- Management of a network of certified global service providers (as distinct from direct Amazon vendors)
- Ability to drive cross-functional initiatives.
- Ability to manage provider management responsibilities (where Amazon manages provider performance but is not the “customer”)
- Excellent written composition and verbal communication skills and basic knowledge of Excel, Procore, Construction Documents, Revit, and Smartsheets.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.