Payments Program Manager, Payments Acceptance and Experience - Brazil
DESCRIPTION
Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.
The Brazil Payments Team is looking for an experienced Payments Program Manager to help driving payment products launches for Amazon Brazil to increase payment acceptance and customer experience. You will be responsible for improving the experience of new and existing Amazon customers as they navigate through their purchase experience. You will ensure that Amazon delivers a consistent and low friction purchase and payment experience across all businesses, removing bottlenecks to drive growth. The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail oriented, customer obsessed, analytical, have global perspective and an understanding of the digital commerce and payments industries.
This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. At the core of the position is high attention to detail and delivering high quality results on time. Expect to dive deep into customer metrics, competitive benchmarking and other relevant data to inform Amazon payment execution. You will engage with both external vendors and internal stakeholders. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will also have superior analytical abilities, a track record of finding practical, simple and creative solutions to complicated problems without sacrificing quality or core functionality, and stellar business writing skills in English. You will ensure that Amazon’s products meet and exceed the highest standards in experience, cost, engagement, security and technical precision. You will help chart the course of creating new products and services that solve real problems for both internal and our customers.
Key job responsibilities
Responsible for managing relationships with partners and providers
Track the performance KPI's for our Payments Operation such as approval rate, chargeback levels, etc
Develop capabilities to improve customer experiencie and work with a multi functional teams
Lead the relationship with BR Central Bank
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules