Training Program Manager (Trn), AWS Support
DESCRIPTION
Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies and the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and world class customer experience. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.
Amazon Web Services has an opening for a Site Training Program Manager (PM) located in Sydney who thrives in a dynamic environment and has a strong training and development background. As a Training PM, you will be responsible for implementing and administering high quality training initiatives in technical and non-technical learning programs for AWS Support. This role focuses on training coordination, running programs, monitoring impact and success metrics, and assisting with some curriculum development, but does not typically involve delivery of training. You will play a significant role in the development of a successful and effective global support team.
You will work with Global Program Managers, Site Leads and Operations Managers to ensure adoption, execution and iteration of training programs at your site. You'll work across regions to share best practices, analyze data to proactively identify trends and create project plans to assist engineers in their development. You'll work within our LMS to track key metrics as such attendance and completion rates. You will work with databases to track and report on operational metrics, schedule meetings, trainings and contribute to MBRs.
Key job responsibilities
The primary responsibilities for a Site Training Program Manager include:
- Collaborate effectively with AWS Service teams, subject matter experts (SMEs) and others on the AWS Support team to support department training programs and initiatives
- Implement and manage training
- Apply adult learning principles to help design and assist in developing training that best fits the needs of the audience and content (online, classroom, or blended learning methods).
- Oversee the design and development exercises, tutorials, job aids, and assessments.
- Manage New Hire Onboarding (i.e. LMS registration, logistics, granting system permissions, etc.)
- Monitor all assessment, survey, and operational data and perform ongoing needs analysis
- Support and drive use of our internal Knowledge Base (i.e., access control, engage SMEs)
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience.
- 2+ years of training delivery experience.
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level
- Experience in program or project management
PREFERRED QUALIFICATIONS
- Experience with driving end to end delivery, and communicating results to senior leadership experience
- Experience with driving process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.