Program Manager, Alexa Devices, Sales & Marketing
DESCRIPTION
Join the Alexa Preview Team and help shape the future of Amazon's cloud-based voice service and Echo devices. As a Program Manager, you'll drive beta programs to gather critical customer feedback on Alexa and Echo products. Working closely with cross-functional product and marketing teams, you'll advocate for the customer's perspective and make strategic recommendations to enhance the user experience. Your analytical mind and tactical execution will directly contribute to making customers' lives easier and more enjoyable through Alexa and Echo. If you're passionate about delivering exceptional product experiences, this role is an excellent opportunity to make your mark.
Key job responsibilities
As a Program Manager on the Alexa Preview team, you will be part of a high-functioning, fast-moving team responsible for running beta programs to support the launch of Alexa devices and features with direct impact for our customers. You will support product releases that will be highly visible to Beta participants and business partners, and it will require autonomy, reporting and “thinking big” qualities.
In this role you will:
- Manage multiple medium complex programs from initiation through delivery
- Work with cross functional stakeholders (Engineering, Product, Marketing, International, Quality Assurance, Customer Service)
- Gather requirements from appropriate business owners, writes clear and detailed plans to design methods to gather and analyze Preview participants feedback with functional specifications, feature prioritization, to deliver on requirements.
- Manage the beta testing activities workflow, and optimize the process that involves interacting with both internal and external stakeholders to achieve scalability by creating templates, and building knowledge base entries
- Monitor the program's overall progress, anticipates risks, resolves issues and initiates correction action as appropriate
- Manage the dependencies and negotiates trade-offs as needed
- Provide detailed reporting on a regular basis within Preview team and to business and technology owner regarding voice of the customers
A day in the life
As a Program Manager on the Alexa Preview Team, you'll drive the beta lifecycle of new Alexa-enabled products. You'll work cross-functionally to develop and execute beta programs, defining testing approaches and collecting Beta participants feedback. Serving as the beta program point-of-contact, you'll collaborate with other Preview functions to analyze participant feedback and present recommendations to stakeholders. With a user-centric mindset, you'll continuously improve beta processes and tools. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences.
About the team
Alexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready — just ask for information, music, news, weather, and more. Alexa marketing team is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.