Onboarding Specialist - DE, EU Compliance
DESCRIPTION
This is a role for Seller Growth Programs - EU 3P Compliance team. Compliance Services aim to dramatically transform the way Sellers can fulfill their Compliance (VAT, Extended Producer Responsibility, GPSR and other) obligations in the EU.
The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting their compliance needs. you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
Responsibilities:
- Expected to own SP interaction to drive compliance program adoption while supporting them throughout the funnel
- Re-actively and proactively developing and executing strategic analyses that provide important insights into the business
- Monitoring existing metrics and partnering with internal teams to identify process and system improvement opportunities.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
A day in the life
Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.
About the team
IN Compliance is one of the strategic team under Seller enablement growth org, ISS. This team aims to enable SPs be compliant (VAT, Environment, product compliance, GPSR etc) while selling on Amazon EU region. Team engages with SPs on day-to-day basis, de-risk their account issues, unblocks stage-wise issues and guides them to complete the essential steps for each stage in compliance needs.
BASIC QUALIFICATIONS
- B2 or C1 Certification in German Language.
- Bachelor degree, and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
PREFERRED QUALIFICATIONS
- B2 or C1 Certification in German Language and Bachelor degree (preferably in Computer Science or Business)
- Willing to work in evening/night shifts