Business Process Manager, Scalable Process Improvement Specialist , Global Deal Strategy and Programs
DESCRIPTION
AWS Global Deal Strategy and Programs (GDSP) is seeking a Sr. Mechanisms and Scale Specialist to drive lasting, scalable improvements across the organization. You will be responsible for creating, implementing, and refining durable mechanisms and mental models that enable GDSP to scale efficiently while maintaining consistency and high standards.
This role requires customer facing experience in a Sales organization. You will also have strong analytical skills to examine existing workflows, identify bottlenecks, and implement solutions that scale processes and drive operational excellence.
You will take ownership of complex initiatives aligned with GDSP's strategic goals, implementing unified processes and defining standard operating procedures across the organization.
You will handle a wide range of responsibilities, including establishing and maintaining organizational communication standards, assessing and deploying processes that leverage AI tools to enhance productivity, helping establish a centralized function to support leaders in driving results, addressing repeatable needs across the organization, and identifying areas to help drive positive behaviors and improve alignment across teams, with the goal of creating scalable, repeatable solutions that empower leaders and teams to work more effectively.
You will spearhead standardization and continuous improvement initiatives, going beyond creation to encompass the critical task of embedding these processes within the organizational fabric and driving their adoption across all levels.
This role is pivotal in building and growing the foundation for consistency through the identification, execution, and delivery of scale-oriented initiatives.
You will be a systems thinker passionate about creating scalable solutions, comfortable operating in ambiguity, and as adept at seeing the big picture as they are diving into details.
You should excel at working autonomously, making sound judgments, and influencing all organizational levels.
This role involves close collaboration with various teams to ensure successful execution of process improvement initiatives.
Strong communication and change management skills are essential for guiding cross-functional efforts effectively.
The ability to simplify operational processes and decrease the operational load on the business will be key to success.
Familiarity with process automation and experience leveraging technology and tooling to create durable, scalable solutions is preferred.
A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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Inclusive Team Culture
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BASIC QUALIFICATIONS
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- 5+ years of program or project management experience in a customer-facing organization
PREFERRED QUALIFICATIONS
- Experience interpreting data and making business recommendations
- Advanced excel skills
- Experience with process automation, technology and tooling solutions
- Change Management certification
- Project Management certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.