Data Center Engineering Operations, DC Communities
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers
The Data Center Engineering Operation Senior Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within third party Colocation facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
Responsibilities:
Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance.
Responsible for the on-site management of sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
Manage relationship with third party Colocation providers and their facility staff
Responsible for the operation of and management of both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
Data Center capacity planning and reporting
Assist in the design and build out of new facilities
May assist in projects to increase current Facility efficiency
Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency
Deliver quality service and ensure all customer demands are met
Procurement for DCEO related expenditure
Responsible for asset and inventory management
Assist in recruiting efforts
Key job responsibilities
The DCEO Engineer will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
Responsibilities may include:
· Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance.
· Generate change management requests & incident management tickets for DCEO activities.
· Work with DCO managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
· Establish documentation relevant to business & facility operations (SOP, EOP, MOP, SWMS)
· Responsible for the installation of the racks and namely the provision of power/cooling hand off.
· Review and manage planned and unplanned maintenance and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
· Assist in the design, implementation, commissioning and build out of new facilities.
· Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
· Management of the provision of infrastructure & inventory asset management.
· Participate in regular operational meetings
· Review Work Order compliance & ensure all contractual SLA’s are achieved.
· Interface with Infra Ops Management for day to day operational requirements.
· Assist in recruiting efforts.
· Manage the resolution of any infrastructure engineering issues.
· Delivery of exceptional customer service and satisfaction.
Participate in a 24 x 7 rotating shift roster and cover shifts as required.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system
2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire detection and suppression systems, cable reticulation systems
3. Fundamental knowledge of network design and layout (copper / fiber) as well as low / high voltage (copper/ fiber) cabling, BMS Systems, Monitoring and alarming systems
4. Knowledge of Data Center capacity planning and reporting
5. Knowledge in leading and managing emergency situation
6. In-dept knowledge in operation management (safety, security, availability, and efficiency)
7. Experiences and knowledge in people management (talent acquisition and people development)
8. Understanding of written and spoken English
9. Strong leadership and organizational skills
10. Strong attention to detail
11. Ability to prioritize in complex, fast-paced environment
12. Work for periods of longer than eight hours in duration where required
13. Respond to out of hours emergency calls – second level escalation point for Data Center facilities related issues/failures
14. Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
PREFERRED QUALIFICATIONS
1) Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable). OR
2) 5+ years of Data Center Engineering Experience and
3) good understanding of written and spoken English.