Payments Program Manager, Amazon Currency Converter
DESCRIPTION
Do you thrive on performing in a fast paced environment where your actions will directly impact revenue growth and improve overall customer experience? Are you excited to be part of a billion dollar business with global reach? The Amazon Currency Converter (ACC) operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, optimize business processes to support continued revenue growth, and become the “go to” team member for resolving business escalations.
The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.
The ideal candidate will bring the following to the position: a) financial and economic analysis skills for the evaluation of key business metrics, b) ability to engage with internal and external partners to identify and pursue new business opportunities and process improvements, and c) payments products knowledge, including an understanding of the international/cross-border payments landscape, competitive environment, and customer behavior.
Additionally, the ideal candidate must be comfortable working independently in a fast-paced environment, demonstrate solid business judgement, and possess the ability to influence both internal and external partners.
Key job responsibilities
As a member of the ACC Business Operations team, your key responsibilities will help grow and expand the scope of the business by:
· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
· Own the day to day operational relationship with our external FX and payments partners
· Identifying operational gaps in new offerings and setting operational requirements for new projects
· Managing medium to large sized business operations projects
· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
· Working with technology teams to drive payment processing performance improvement
· Defining metrics for assessing performance and trends
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules