Key Accounts Manager
DESCRIPTION
Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Do you want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce is looking for a Key Account Manager to join its Third-Party Marketplace team based in Cairo, Egypt.
Working in a dynamic business development environment, your role will be focused on contributing to new sellers acquisition through prospecting and recruiting new merchants who can bring their competitive range of products, pricing and availability to Amazon. You will also work with key merchants as an account manager – helping them to launch and grow their business on Amazon by ensuring they understand Amazon’s products, services, systems, and tools. You will be responsible for using feedback from merchants to identify opportunities for improving Amazon’s products, services, processes, systems and tools. Lastly, Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.
To be successful in this role you must have superior analytical, communication, writing, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.
Key Responsibilities include:
- Identify, prospect, and recruit high-potential selling partners to Amazon.eg's Marketplace.
- Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).
- Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business
- Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan
- Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.
- Work closely with selling partners, educating them about Amazon’s high standards of Delivery and Customer Experience
- Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.
- Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners portfolio.
- Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.
Key job responsibilities
- Prioritize and lead a portfolio of strategic selling partners to realize the product family's opportunities and goals.
- Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business.
- Identify key business opportunities of your category's growth plan.
- Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.
- Work closely with selling partners, educating them about Amazon’s high standards of Delivery and Customer Experience.
- Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.
- Partner with multiple stakeholders and regional teams to align programs and initiatives to help drive the growth of your selling partners portfolio.
- Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
PREFERRED QUALIFICATIONS
- 2+ years of inside sales experience
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent