Collections Officer (AR)
DESCRIPTION
-Normal Office Environment
-Report daily to the Pasay office.
-This role will primarily be reporting on a APAC morning or mid shift but may also be requested to be on shifting schedule from time to time.
-Work during Holidays as may be required by the Company.
-May be asked to render overtime on critical and peak times as may be required by the Business.
As a Collections Analyst, you will support Amazon’s STANDARD customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collection's analyst with at least 2+ years COLLECTIONS experience in a large customer-oriented corporate environment, for our AMAZON WEB SERVICES business line.
Key job responsibilities
- Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
BASIC QUALIFICATIONS
- Candidate must be a graduate of a Bachelors Degree preferably in Finance/Accounting as Major Subject.
- Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Knowledge on Outlook, Word and Excel or similar desktop applications.
- Good Communications skills – Written & Verbal
- Proficient in Microsoft Excel and Word.
- Flexible to work in a night/graveyard shifting schedule.
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures on an global team.
PREFERRED QUALIFICATIONS
- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Preferably with Collections background.
- Excellent organizational and time-management skills
- Knowledge of Amazon business or the e-commerce/ advertising industry.