Account Mgmt Associate- ES
DESCRIPTION
*Minimum B2.2 level Spanish Language Certification is Mandatory, C1 preferred*
Work Timings - Monday to Friday; European Timings
The EU Transparency team is a start-up team within Amazon that will be responsible for launching and establishing the Transparency service for consumer brands in EU. The role will own building strategy for the function, interface with EU Sales and business leaders, work closely with product teams to drive product development that matter to our Sellers, and own delivering results through an extended team of Account Managers. The successful candidate will have to thrive in an ambiguous environment, be able to think big to build/contribute to multi-year business strategies, be able to influence and work with multiple internal teams, and develop processes and mechanisms that are scalable, and improve Seller Experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams.
Since this is a relatively new space for Amazon, and an emerging industry, you will be dealing with some ambiguity and convincing brands to become early adopters of our service. As a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound sales practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.
Key job responsibilities
- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon
- Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers
- Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
- Working with Sellers to improve operational aspects of their business in providing a great consumer experience
- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
BASIC QUALIFICATIONS
- Spanish Certification: B2.2 and above level. Excellent communication skills in written and oral Spanish
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
PREFERRED QUALIFICATIONS
- Spanish Certification: B2.2 and above level. Excellent communication skills in written and oral Spanish.
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence