Software Development Manager, Promotions Customer Experience
DESCRIPTION
Want to play a critical role in delivering Amazon’s largest events? We’re hiring a software development manager to lead our Promotions Customer Experience team in Berlin! We own the experiences that help customers find great deals, whether on the Today’s Deals page or across homepage, search, detail page, cart and checkout. Our experiences are key to delivering on Amazon’s promise to bring customers the best prices, whether they are browsing for daily essentials or searching for a deal on Prime Day.
We welcome international candidates and value the experiences you will bring. We are based in Berlin, a city known for its vibrant culture, green spaces, and a myriad of historic landmarks. We also have great food, nightlife, festivals, and music.
You’ll bring your unique perspective and background to drive innovation in one of the most high-profile customer experiences on Amazon and during our most visible events. Your team is responsible for the native AWS-based systems that provide promotions data to clients across Amazon’s retail website. These systems use machine learning and search technology to rank and filter millions of promotions so that customer see the deals most relevant to them.
You’ll be part of a people-centric organization. Those around you will help you grow, and you’ll be expected to do the same for others. We’re always taking on new challenges, and you’ll have to opportunity to push your boundaries to solve unique problems with your peers. Our focus is on creating an environment where you won’t just be satisfied, you’ll be happy. And, you’ll play a critical role in making sure the same is true for your team.
We love to collaborate. You will get to work with product managers, UX designers, engineers, data scientists, and leaders to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet. Our roles are well defined, but we encourage individuals to cross boundaries and learn from each other.
Our team puts high value on work-life balance. It isn’t about how many hours you spend at home or work; it’s about the flow you establish that brings delight to both parts of your life. We offer flexibility and encourage you to find your own balance.
A day in the life
Your first priority is your team. You’ll spend much of your time talking with engineers on your team, and helping them grow in their careers. You’re also responsible for their happiness, keeping you focused on morale and team events. Your job is to shield your team from the bad, and amplify the good.
Software Development Manager is a technical role. You’ll be expected to contribute to the technical vision of your team, including active participation in design review and planning for your teams technical sustainability. Your team’s architecture and operations is your responsibility.
Beyond tech, you’re responsible for your teams goals and business deliverables. You’ll coordinate the work of your team and communicate plans, progress, risks, and mitigations to leadership. You’ll build relationships with clients, partners, and dependencies to ensure you team delivers.
About the team
Amazon promotions are an integral part of the Amazon shopping experience and we are a key element of events like Prime Day. Our features are used by hundreds of millions of customers and we are responsible for the multi-billion dollar promotions business. We partner with teams throughout the Amazon ecosystem to optimize deal ingestion, to enhance classification and ranking of promotions, to expand discovery throughout the site, and to raise the bar for the best customer experience on mobile app, web, desktop.
BASIC QUALIFICATIONS
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in leading the definition and development of multi tier web services
- Experience managing engineers
- Experience partnering with product and program management teams
- Experience in engineering
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.