Digital Content Associate, Prime Video DigiFlex
DESCRIPTION
The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV sports customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure. The associate should have working knowledge of MS office to capture data on daily basis.
Key job responsibilities
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the Video content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
BASIC QUALIFICATIONS
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Knowledge of Excel at an advanced level