Economist, Amazon Customer Service
DESCRIPTION
We are seeking a highly skilled economist to measure and understand how each Customer Service activity impacts customers. This candidate's analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. This candidate will partner closely with our product, program, and tech teams to deliver their findings to users via systems and dashboards that guide Customer Service planning and policy rules.
Key job responsibilities
- Develop Causal, Economic, and Machine Learning models at scale.
- Engage in economic analysis and raise the bar for research.
- Inform strategic discussions with senior leaders across the company to guide policies.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Worldwide defect elimination team's mission is to understand and resolve all issues impacting customers at scale. The Customer Service Economics and Optimization team is a force multiplier within this group, helping to understand the impact of these issues and our actions to optimize the customer experience.
BASIC QUALIFICATIONS
- PhD in economics or equivalent
- Experience applying econometric techniques to real business problems
PREFERRED QUALIFICATIONS
- Knowledge of data analysis languages (e.g., R, Stata, Python, etc.) or other statistical software
- Experience with SQL
- Experience in statistics methodology, applications to business problems or big data
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.