Senior Product Manager, Operations Risk Compliance - GSRC
DESCRIPTION
Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader will be responsible for defining, building and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. We are looking for a Product manager who will own and drive product management across a range of products across work item storage and ingestion, clustering, work execution user interface and quality control as well as defining and delivering additional opportunities for associate work assistance/automation.
About this role
You will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.
Key job responsibilities
• Define product strategy and manage the product roadmap
• Develop detailed business requirements, user stories, and product specifications
• Work cross-functionally in developing an idea and gaining support from all stakeholders
• Overseeing and owning the overall product development and delivery
• Establish metrics and key performance indicators for success
• Develop go-to-market strategies to drive awareness, education and selling partner adoption
• Building strong partnerships with both technical and non-technical teams such as analytics (data,
system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams
• Provide differentiated insights based on key metrics, historical data and post-mortem analysis Communicate with senior management and other business/technical partners on product decisions, program status and risks
BASIC QUALIFICATIONS
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience in technical product management, program management or engineering
Experience with end to end product delivery
PREFERRED QUALIFICATIONS
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Experience performing statistical analysis of data using SQL, Excel and other tools
Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and certification
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