Investigation Specialist, Business Compliance
DESCRIPTION
The Business Compliance team is looking for motivated self-starters who can work in a fast paced, data-driven environment. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance in Seller teams.
As an Investigation Specialist in the Business Compliance team, you will be responsible for conducting regular quality audits on the processes deployed across business functions and ensure compliance to the same. This role is critical to Amazon’s culture & code of business conduct principles and is a great opportunity to be part of the team solving ambiguous, challenging problems.
The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and have good communication skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. The role does not require any travel.
Role and Responsibilities:
1. Conduct regular seller audits across business functions (voice / calling operations & documentation are a large part of this) to identify malpractice around launch/post launch of sellers, selections and other business inputs by internal employees or 3rd party partners.
2. Dive deep on regular basis to uncover new risks, re-prioritize existing risks, and assist with investigation and root cause resolution.
3. Leverage appropriate tools and applications to dive deep into data and present detailed reports.
4. Meet pre-determined and assigned productivity and quality targets.
5. Provide ideas for process improvements to enhance process efficiency, quality and seller/customer experience.
6. Educate internal and external stakeholders to ensure compliance on our projects and processes.
7. Collaborate with internal teams/stakeholders to develop product/process solutions for business.
BASIC QUALIFICATIONS
- 1+ years of data-driven business operations processes experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
PREFERRED QUALIFICATIONS
- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Speak & Converse in atleast 1 other native language apart from English