Marketplace Consultant, Amazon
DESCRIPTION
Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners?
With increasing complexity of today’s e-commerce and rise of opportunities, the Amazon Marketplace Paid Services (AMPS) team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as Expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our Selling Partners to solve their most pressing operational challenges.
Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. The Marketplace Consultant will be responsible for identifying and building long-term relationships with key influencers and decision-makers within the prospective accounts. Given the early stage of the AMPS program you will also be responsible for developing processes, tools and content for this new service. You will be a key part of developing our portfolio of Paid Services solutions alongside cross functional teams and colleagues in other countries.
The ideal candidate will be comfortable influencing external stakeholders, will have strong analytical skills, and a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment given the early stage of Paid Services program.
Key job responsibilities
Manage a portfolio of Selling Partners to develop individual strategies, manage timelines, expectations and owning communications
Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data
Use your comprehensive Amazon knowledge to leverage our solutions for Selling Partners' objectives. Consult your Selling Partners on opportunities derived and potential business impact
Be a proficient sparring partner to your selling partner guiding the execution of strategic plans, answer ad-hoc questions, and help overcome operational and subject-specific challenges that appear along the way
Gain the trust of each managed selling partner by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders
Dedicate time to educate each Selling partner about Amazon’s solutions and news to enhance each Selling partner’s knowledge about Selling on Amazon
Prepare and present performance deep dives to facilitate a monthly discussion around business progress, current challenges, and strategic plans with your Selling partner
Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfillment by Amazon, Hiring, Tools, Deals and a lot more
Develop specific local requirements to ensure that standardize processes are adapted to the needs of Selling Partners in the country
BASIC QUALIFICATIONS
- Speak, write, and read fluently in English
- Experience within e-commerce or Retail fields
- Strong business acumen and analytical skills, including proficiency in Microsoft Excel and Superior communication and presentation skills, fluent in Portuguese and advanced English
PREFERRED QUALIFICATIONS
- Experience with business development