Learning Experience Designer, World Wide Selling Partner Support - Risk Training
DESCRIPTION
Customer Trust (CT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
This role supports the Buyer Risk Prevention (BRP) organization under CT, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).
Responsibilities:
- Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
- Instructional design to create learning content that best fits the needs of the learner and business.
- Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently.
- Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
- Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content.
- Manage and execute curriculum maintenance review and implementations cycles.
- Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.
- Mentor or coach new LXDs and apprentices on design and processes.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.