WFM Analyst, Amazon
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a WFM Analyst who can bring exceptional skills on Scheduling & Monitoring aspects of WFM. The ideal candidate should be customer-focused, innovative, and proactive in optimizing delivery for Ops & WFM teams.
Key job responsibilities
The Workflow Analyst’s primary responsibility is to ensure daily service levels in all Operational Units by working closely with Ops managers, local site leadership, and support teams. This includes but is not limited to identifying and mitigating emerging risks and assisting in potential plans for service level recovery. The Workflow Analyst also owns a variety of tasks, including re/un-blending and skill modification of individual associates, as well as alerting individual team leadership of outliers on NPT and other variances. Other primary duties include coordinating site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit, coordinating various cross-training opportunities, placement of new hire associates, and managing multiple site-wide and team shift bid processes. To positively represent Site in the network as an engaged and active team member in achieving service level and productivity goals. To ensure we are efficient and prudent in the utilization of our staff by working alongside all levels of the site and network leadership teams. To effectively manage the needs of our external customers while balancing the needs of our internal customers. To make data-driven decisions in all of our processes and work expectations.
Other secondary roles include developing/maintaining a series of workflow related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime), and driving special projects designed to maximize efficiency and increase production and quality.
A day in the life
Ensuring daily service levels in all Operational Units
• Coordinating site staffing needs, including the reporting of site headcount numbers by shift and Operational Unit
• Coordinating various cross-training opportunities
• Placement of new hire associates and individual shift changes
• Identifying workflow headcount deficiencies and overages thus driving overtime hours and Voluntary Time Off as needed
• Developing/maintaining a series of workflow related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime), updating the Worldwide Capacity Planning group with site email targets for coming weeks
• Driving special projects designed to maximize efficiency and increase production and quality
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience writing complex Excel VBA macros
- 3+ years of complex Excel VBA macros writing experience
PREFERRED QUALIFICATIONS
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- 2+ years of complex Excel VBA macros writing experience