Sales Operation Manager Hub Pick-up & Returns, Amazon Hub - Pick-up & Returns - AU
DESCRIPTION
Are you ready to build and scale a new venture within one of the most dynamic, innovative environments, collaborating with exceptional talent from around the globe to solve customer problems and to leave positive impact on our environment?
At Amazon Hub Pick-up and Returns, we're working to optimize the delivery convenience for our customers. With our Amazon Lockers and Counters we are not only enabling customers to pickup and send parcels in the most comfortable way, but are helping to optimize resource allocation on the last mile - from fuel to packaging material.
Do you enjoy identifying business barriers and working cross-functionally to drive programmatic process improvements that improve a business' ability to scale? Are you comfortable having one foot in the tactical world and one in the strategic world to find quick wins and long term solutions to issues? Are you good at diving deep to create structure around ambiguous problems? If so, this could be the role for you.
We are looking for an entrepreneurial self-starter with a passion to build and scale new businesses taking a key role within our mission as an Sales Operations Manager.
You will be working in a cross-functional role, representing the face to our most strategic partners, driving usage of our service and working to continuously improve our mechanisms, tools and processes, externally. At the same time, this role requires working with globally distributed teams to resolve some of the biggest operational problems the organization faces. Cross-team coordination, project management, executive presentation skills, and proven track record of delivering results are essential.
Key job responsibilities
• Managing cross-functional project teams, planning, organizing, and executing complex projects across multiple organizations (Operations, Business Development, Finance, etc.) and stakeholders
• Manages new countries to scale-ready state
• Building strong partnerships with product and tech leaders to influence the development of features that resolve operational inefficiencies, improve scaling velocity and improve the operator/external partner experience.
• Lead initiatives to optimize for scale, schedule and cost
• Prepare and deliver data-driven operational business reviews to senior management
• Own the operational budget for each functional area, including productivity, labor planning, CapEx and OpEx
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, forecasting, and peak season planning
• Develop and optimize mechanisms and tools to enable scalable and efficient partner engagement
• Drive usage of Hub Pick-up and Returns by Amazon customers.
• Implement review mechanisms to monitor, analyze and report partner/location performance and derive pro-active follow-up actions
• Represent Amazon Hub Pick-up & Returns with our partners and drive sustainable account growth
Key job responsibilities
Your main tasks will cover
- develop and optimize mechanisms and tools to enable scalable and efficient partner engagement
- drive usage of Hub Pick-up and Returns by Amazon customers.
- implement review mechanisms to monitor, analyze and report partner/location performance and derive pro-active follow-up actions
- act as facilitator between internal and external stakeholders from Tech, Accounting, Marketing, Business planning, Legal and Product Management to optimize partner and customer experience throughout the complete project lifecycle
- represent Amazon Hub Pick-up & Returns with our partners and drive sustainable account growth
The ideal candidate
- has experience with proven track record within account management, project management, marketing or sales positions
- brings an entrepreneurial mindset and feels comfortable in a dynamic, fast moving and ambiguous environment
- has a proven track record of delivering projects within scope, time, budget and quality while overcoming unexpected challenges
- possesses good business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done autonomously
- masters analytical thinking with the ability to capture and analyze data for decision making
- is able to visualize and communicate a long-term goal as well as to scope and execute on the required steps throughout the journey
BASIC QUALIFICATIONS
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.