Risk Manager , Selling Partner Identity Verification
DESCRIPTION
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Risk Manager with background in risk/digital fraud and vendor management/risk, to manage critical and high impact vendor investigations and decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and helping us ensure that customers make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and systems.
Key job responsibilities
- Investigate risk and abuse of 1p retail vendors utilizing data to scale detection.
- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments.
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around 1P vendors.
- Use high-level judgment to own complex investigations and enforcement decisions driven through data.
- Analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working with partner teams.
- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
A day in the life
This role is focused on the identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.
BASIC QUALIFICATIONS
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Exceptional written communication skills: able to write, clearly and succinctly
- Exceptional ownership and bias for action: willing to move quickly and decisively
- Strong critical thinker with the vision to work both tactically and strategically
- Proficiency in Microsoft Excel
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization
- High level of integrity and discretion to handle confidential information
PREFERRED QUALIFICATIONS
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.