Senior Policy Manager, Product Quality
DESCRIPTION
Amazon’s Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on Amazon.com. We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things right when they don’t. Our approach includes continuously evolving technology, policies, and programs and working closely with our data scientists, technology and program teams to stay ahead of risks facing Amazon buyers and sellers.
We are looking for a data savvy critical thinker and talented writer to drive our policies and address high risk issues faced by Amazon. As a Senior Policy Manager, you will own the development and improvement of our internal and external policies, seller messaging, and investigation process guides at a global scale. You will need to develop deep understanding of product quality risks and various buyer and seller pain points to drive innovative strategies that strike the right balance between mitigating risk and improving partner experiences. These decisions must align with the overall organizational mental model and goals. The role requires excellent stakeholder management across WW business, tech, legal, and operations teams.
The ideal candidate will be an excellent communicator who obsesses over both the buyers and seller experience on Amazon. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with deriving insights from data and conceptualizing policies that minimize product quality risks while ensuring a positive and predictable seller experience. They will have track record of working across business, legal, product, engineering, data science, and operations teams to deliver successful policy launches on a global scale. They balance an impeccable attention to detail with the ability to achieve quick results.
Key job responsibilities
This Senior Policy Manager can expect to:
-Own end-to-end development of our strategy and policies governing the seller experience for listing products that are high-risk for product quality issues.
-Define roadmaps to achieve business goals that effectively balance risks facing Amazon customers with enabling a positive selling experience for our partners..
-Strengthen internal risk controls related to seller communications and investigation decision quality for seller applications to list high risk products.
-Work with business, legal, operations, and technology stakeholders to define requirements, establish policies, and measure results.
-Plan and conduct product/business reviews and reporting, regularly communicate policy updates to key stakeholders.
-Seek opportunities for streamlining and simplification of existing policies and seller communications.
-Define and report on key metrics and performance indicators to measure overall program and product performance and provide a foundation for continuous improvement.
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
BASIC QUALIFICATIONS
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.