REG Verifications Sr. PM, RVS Team
DESCRIPTION
At Amazon we believe that every day is still day one.
The Amazon Marketplace is a critical part of the Amazon ecosystem which offers millions of sellers the opportunity to build and grow their business using Amazon’s reach and expertise. RVS team aims to have 100% seller verified in Amazon platform and seeks to transform the way Sellers are verified and are complaint.
As a Program Manager on the team, you will define the country’s vision, strategy, requirements and roadmap for RVS. You will create consensus with both internal and external teams like country leaders, sales leaders, business team, tech team, business, compliance, legal, public and policy teams. You will develop an in-depth understanding of the business, champion the needs of the customers and dive deep on technology and operational implications of the country you own.
Key Responsibilities:
• Define the vision and working backwards plan for building a platform that can lead to frictionless registration for our Sellers
• Identify opportunities, create business cases, and champion the vision to build organizational alignment around priorities, features, and capabilities required to scale the seller registration for the country assigned
• Leading and collaborating with multidisciplinary country teams, including leadership teams of senior leaders (leader of leaders), in matrixed organizations
• Engage with government and regulatory stakeholders as needed, and understand large enterprise regulatory requirements
• Dive deep with product management, sales channel owners, marketing, and finance to understand the drivers for seller’s dropout % in each stage of registration
• Reduce the seller dropout rate for the country owned
Key job responsibilities
Key Responsibilities:
• Define the vision and working backwards plan for building a platform that can lead to frictionless registration for our Sellers
• Identify opportunities, create business cases, and champion the vision to build organizational alignment around priorities, features, and capabilities required to scale the seller registration for the country assigned
• Leading and collaborating with multidisciplinary country teams, including leadership teams of senior leaders (leader of leaders), in matrixed organizations
• Engage with government and regulatory stakeholders as needed, and understand large enterprise regulatory requirements
• Dive deep with product management, sales channel owners, marketing, and finance to understand the drivers for seller’s dropout % in each stage of registration
• Reduce the seller dropout rate for the country owned
A day in the life
Individual will be accountable for responding and solving executive, legal, PR and regulatory escalations within a defined SLA as per target. Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures. Maintains a positive and professional demeanour, always portraying the company in a positive light and effectively managing sensitive issues.
About the team
The RVS (Registration & Verification Services) is part of the wider TSI Organization. This organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies.
BASIC QUALIFICATIONS
- Basic Qualifications:
- • 5+ years of program or project management experience
- • 5+ years of working cross functionally with tech and non-tech teams experience
- • 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- • Experience defining program requirements and using data and metrics to determine improvements
- • Experience owning/driving roadmap strategy and definition
- • Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- • Experience driving end to end delivery, and communicating results to senior leadership experience
- • Experience driving process improvements experience
- • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- • Experience building processes, project management, and schedules
- • Experience in influencing senior leadership through data driven insights
- • Experience working across functional teams and senior stakeholders