Senior Conversation Designer, Alexa Communications
DESCRIPTION
Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Amazon Devices and Services organization designs and engineers high-profile consumer electronics, including Kindle eReaders, Fire tablets, Fire TV, Echo, Ring, Blink, Eero, Halo, Kuiper and Zoox. We are also the home of Alexa, an AI personal assistant to provide information, answer questions, play music, control your smart home and much more. Alexa is integrated into many of our products and partner products and many thousands of devices work with Alexa.
Want to transform how Alexa helps customers stay in touch with people? The Alexa Communications UX Design team is seeking a Senior Voice User Interface / Conversational AI Experience Designer to create natural language interactions that leverage the power of Alexa.
As a Senior Conversation Designer, you will focus on improving how customers use Alexa in their daily lives to stay in touch and communicate with household members, family and friends. You will work side-by-side with UX designers, user researchers, product, and engineering to identify, define, and implement solutions that raise the bar on the Alexa customer experience. You must excel at communicating your designs effectively to the larger team and driving that vision into solid design deliverables. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history.
Key job responsibilities
- Create world-class, user-centered conversation designs with consideration of market research, business requirements, customer feedback, and usability findings
- Translate business requirements into use cases and high-level customer experience requirements
- Design the architecture and interaction flow of voice experiences
- Develop conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation
- Write sample dialog interactions and language model training data
- Work with data science and engineering teams to assess and optimize new and existing features
- Present design work to the user experience team, product team, leadership, and external partners for review and feedback
- Develop high level strategy of Alexa Communications features for both near and long term
- Collaborate with other design team members on frameworks, processes, design systems, and best practices
- Demonstrate leadership in driving design processes into the organization that help refine strategy
A day in the life
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.
About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We encourage you to find your own balance between your work and personal lives.
BASIC QUALIFICATIONS
- 8+ years of design experience
- Experience defining and maintaining design patterns and UX standards
- Have an available online portfolio
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience designing in an agile development environment
- Bachelor's degree in linguistics, cognitive science, psychology, human-computer interaction (HCI), design, or equivalent professional experience
- 5+ years of professional work experience as a voice/conversation designer or similar UX-related role
- Experience working directly with developers for implementation of designs
PREFERRED QUALIFICATIONS
- Experience with voice design tools, such as VoiceFlow, Figma, Adobe XD, Gliffy, Omnigraffle or Visio
- Experience designing with tools such as Figma, Adobe CC, InVision, or similar
- Professional experience with conversation or natural language interface design, specifically spoken interactions
- Experience working with advanced machine learning pipelines
- Ability to extract complex concepts and quickly turn around sample interactions reflecting a range of options
- Experience designing for LLMs
- Deep understanding and leadership on driving conversation design culture for organizations
- Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
- Additional design skills in related fields, including prototyping multimodal interactions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.