Principal UX Designer, Amazon Pharmacy
DESCRIPTION
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest
online pharmacy.
Pharmacy Services is the backbone of Amazon Pharmacy, focused on designing and building the internal systems that allow us to meet our customers’ needs. We are seeking a creative and customer-obsessed Principal UX Designer to define and shape the future of the technology that drives the speed, scale and safety of Amazon Pharmacy. You will be a key voice in designing the future of Amazon Pharmacy and bringing it to life. In your day to day, you will partner with product, operations, and engineering stakeholders to tackle the challenging design problems that come with an ever-evolving, complex ecosystem. In this role, you will have access to Amazon Pharmacy leadership who are invested in providing great experiences for our customers.
Key job responsibilities
This role may be a fit for you if:
- Conceptualize and design customer-centric experiences at the intersection of healthcare, design, business, and technology
- Drive customer empathy through research initiatives and close collaboration with our clinical customers
- Use diverse inputs — customer feedback, metrics, research findings — to identify and define new concepts and solutions to customer problems
- Develop and maintain detailed design specs for the end-to-end experience
- Communicate and specify design concepts, solutions, and needs to senior executives
- Contribute to UX design best practices while continually advocating for design thinking, and craft throughout the Pharmacy organization
- Partner closely with other product and design teams across Amazon
- Mentor junior talent
About the team
At Amazon Pharmacy, we are using design, service, and technology to change the way people think about medicine. Design is a vital part of our company’s DNA — Amazon Pharmacy grew out of PillPack, which has been recognized by Time, Fast Company, and the Cooper Hewitt Museum of Design for our customer experience. You’ll have the opportunity to make a big impact on our customers’ lives while designing the future of pharmacy and contributing to our mission of building the earth’s most customer-centric pharmacy.
BASIC QUALIFICATIONS
- Bachelor's degree
- 10+ years of experience as a user experience designer, interaction designer, product design, or similar UX-related role
- You have a strong portfolio of innovative design work that demonstrates industry-leading design and business success and depth of work in UX, visual design, and service design (wireframes, journey maps, personas). A portfolio is required to apply for this role.
- You have experience designing services and delivering UX solutions for projects of large scope and complexity
- You’re fluent in best practices for information architecture, interaction design, and user-centered design processes. You also possess a strong knowledge of user experience principles and techniques.
- You have experience working in a collaborative team and working directly with developers for implementation of designs
- You have strong practical knowledge of user-centered design methodologies, usability principles, and web-based information architecture and design
PREFERRED QUALIFICATIONS
- Experience in consumer healthcare experiences or other complex and highly regulated industries (i.e. Finance)
- Working knowledge of the design process, including experience with design specs
- Familiarity with Adobe Creative Suite, Sketch, Figma and various project management tools
- Openness to learning new skills including new software, products, and ways of working
- Positive energy and leadership capabilities, as well as a willingness to work outside of a typical content role to deliver holistic solutions to customer problems
- Excellent verbal and written communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $151,000/year in our lowest geographic market up to $249,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.