Senior Product Manager – Bill payments, Recharges and Transit payments, Amazon Pay India
DESCRIPTION
Amazon Pay India's mission is to be India's most convenient rewarding and trusted way to pay. Customers on Amazon can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, etc.
You will be leading the product strategy and execution for all Bill payments, Recharges and Transit payments like FASTag, Metro recharges. You will be responsible for building products that can boast of best-in-class success rates, fastest time to completion and a comprehensive selection. The work will also include creating the most convenient customer experience be it in terms of enabling reminders or automatic payments or enabling self-service for customer queries. In simple words, you will be responsible for building the ‘most loved product’ across these use cases.
Here is your opportunity to solve this problem at scale for customers. As a leader within Amazon Pay, you will be responsible for solving the following
• A one place destination to set-up reminders and manage all bills
• Create and manage all transit payment use-cases for Amazon customers
• Understanding the barriers for customers who recharge and pay bills offline and solving them through strong partnerships with telecom players, billers and the regulator (NPCI)
• Understanding the customer pain points for online customers and solving them systematically through a robust roadmap
The product manager would be involved in creating the product vision and strategy for enabling best in industry products with an all-encompassing selection, best in class success rates and improving the in-funnel experience once customers land on our pages while being compliant with the industry regulations throughout.
Apply for this role if you would love to be a part of role which provides you an opportunity to build a product that impacts millions of customers through innovative solutions and drive operational excellence through product & technology.
Key job responsibilities
1. Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
2. User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
3. Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.
4. Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.
5. Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.
6. Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.
A day in the life
A typical day will contain a mixture of all the following
• A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly
• Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan
• All the while, while reviewing NPS scores, voice of customers, come up with new ideas and build product strategy for upcoming months in partnerships with billers and regulator
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc
- End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc
- Data oriented approach – a keen eye for numbers and the ability to derive insights and product decisions-based numbers. Ability to handle ambiguous situations where limited information is available. Solid grasp on statistical techniques for experimentation and analysis is an added advantage.
- Stakeholder management – ability to work effectively across both internal and external industry leaders; negotiate complex topics and resolve conflicts.
PREFERRED QUALIFICATIONS
- Proficiency in data tools like SQL, Quicksight, Figma, weblabs is an added advantage