Learning Experience Designer, World Wide Selling Partner Support
DESCRIPTION
Are you passionate about the customer experience? Do you like to create high impact training curriculum? Our Customer Trust Learning Experience Design (LXD) team is looking for an innovative learning professional to design engaging training curriculum for our frontline investigators.
The LXD team is responsible for driving high quality training content for risk investigators located across the globe. This includes creating engaging process and tool content, including blended, instructor led training, eLearning, micro learning, social/cohort learning and video content, designed to meet delivery needs from self-paced to remote across our global sites.
Roles and Responsibilities:
- Design and develop learning solutions and programs applying adult learning principles and systematic instructional design to create learning content that best fits the needs of the learner and business.
- Manage multiple to large-scale projects from analysis through delivery.
- Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
- Collaborate effectively with training delivery, stakeholders, and subject matter experts (SMEs) to identify knowledge gaps, and develop technical and non-technical training content.
- Provide train the trainer sessions (classroom or remote) to support implementation of training programs across the global sites.
- Manage/execute on curriculum maintenance review and implementations cycles.
- Support the development of learner engagement strategies and evaluation plans.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- 5+ years experience in learner experience design or instruction design.
- Expertise using eLearning development tools such as Articulate Studio/Storyline, Camtasia, Adobe
- Photoshop/Illustrator, and Captivate.
- Experience managing projects of medium to high scope independently, while working cross-functionally with multiple teams and stakeholders.
- Experience defining and executing against program requirements.
- Experience conducting training needs assessments.
- Experience using data and metrics to drive improvements.
- Experience with improving team efficiency and improving processes.
- Experience assessing curriculum effectiveness to develop solutions that positively impact learner performance.
- Bachelor’s Degree or Equivalent Experience in instructional design, communication, education, or related field.
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules