Reverse Logistics Operations Executive, MENA Reverse Logistics
DESCRIPTION
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Turkey Reverse Logistics Operations team.
The Reverse Logistics Operations team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns, the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability.
Key job responsibilities
• Monitor and report on operational KPIs (e.g., return processing time, item disposition rates, backlog) to ensure efficient operations.
• Collaborate with 3PL provider to plan labor for peak periods, ensuring production continuity.
• Conduct Gemba walks to identify opportunities
• Manage training programs for new hires and process launches, ensuring 3PL team is equipped with necessary skills
• Provide problem-solving support to 3PL team for complex issues
• Follow up on technical issue tickets based on FC feedback, using proper mechanisms
• Prioritize and provide timely feedback on customer return issue tickets
• Regularly provide comprehensive process data to maintain visibility and transparency
BASIC QUALIFICATIONS
• Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field
• Minimum 2 years of experience
• Proficient in using data analysis tools
• Strong problem-solving and analytical skills
• Proven English communication skills (written and verbal)
PREFERRED QUALIFICATIONS
• Experience working in the e-commerce or retail industry
• Knowledge of Continuous Improvement methodologies and their application in process improvement
• Familiarity with Gemba walk techniques and process improvement methodologies
• Demonstrable training and dissemination skills and experience
• Excellent English communication skills (written and verbal)