Manager, Risk Manager, Abuse Investigations, Remediation's and Enforcement
DESCRIPTION
The Amazon Selling Partner Developer Services team is hiring for an experienced Manager, Risk Manager to manage a team of Risk Investigators and enhance abuse detection, policy compliance and identify Developer risk trends. This position will be responsible for leading their team, coaching Risk Investigators on decision making and approving enforcement actions. You’ll play an integral role strengthen our abuse processes and systems across a global team. The Risk Manager will work closely with Selling Partners, Developers, and Global Partner teams, Tech teams as well as Legal Counsel to develop and support the continuous improvement of risk operations.
Key job responsibilities
* Develop and continuously improve Risk Investigators productivity and decision quality
* Work closely with internal tech development teams to improve customer experience of internal risk operations tools and resources
* Identify, quantify and mitigate new risks across our Program and other Amazon risk teams
* Develop and monitor stakeholder performance against applicable key performance indicators
* Review data analytics from KPIs to provide guidance to make informed decisions on process or program improvements
* Develop, integrate, and implement standardized tech and program solutions to increase compliance while reducing burden on associate workload
BASIC QUALIFICATIONS
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience with research and investigation skills or equivalent
- Technical understanding of APIs and strong SQL skills.
PREFERRED QUALIFICATIONS
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience managing a team and coaching employees.