AV Events Program Manager
DESCRIPTION
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As an AV Events Program Manager you will oversee the portion of Audible’s event portfolio that require AV components. In this role, the AV Events Program Manager is the primary point of contact for assessment, planning, and operational management of AV events. The team is based out of Newark, NJ but provides global support. You will ensure the team has mechanisms, infrastructure, and resources in place to support a wide variety of events including in-person, hybrid, and virtual. You are the primary point of contact for the customer, you are responsible in facilitating the booking assessment, planning, on-site operations, show calling, live event operations, and post-production requirements. Successful team members step seamlessly into a corporate events environment, have strong organizational skills, ability to work across multiple teams in Audible and Amazon, demonstrate impeccable customer service, and are energetically driven to meet the needs of their customers and the team.
ABOUT YOU
You have experience supporting live events. You can be strategic and are influenced by Technology and Culture but balance that with execution of daily tasks to maintain a high bar for customer service. Not every request will have a clear starting point so you should be comfortable dealing with ambiguity to assess and manage requests and have situational awareness to anticipate and resolve potential issues. When an issue does arise, you always attempt to look for the root cause and solve problems with a bigger picture in mind. We look for people who take responsibility, set their standards high and see every failure as an opportunity to learn.
As an AV Events Program Manager, you will...
- Be a POC for team, customers, organizers, production engineers, livestream technicians, third-party production providers and over-hire labor
- Ensure that resources are scheduled and prepared for event support
- Seeks opportunities to help others improve skillsets and knowledge base
- Maintains multiple operations calendars and databases
- Manage applicable inventories and budgets
- Ensure event requests are on triaged, planned for and executed comprehensively
- Dynamically flex to customer needs and complications, escalates appropriately
- Maintain a flexible schedule to support key aspects of events
- Manages any necessary technical testing or technical rehearsals
- Lead or support event day show flow creation, show calling, and stage management
- Lead or support onsite production engineers through load in, pre-show operations, post-show wrap up, and load out
- Partner with the AV Operations team and other technical resources to manage technical needs and issues
- Find opportunities to execute events more efficiently and delight our customers
- Maintain relationships with key stakeholders across the business
- Manage and optimize relationships with vendors that augment your team’s capacity and capabilities
- Create regular reports to share insights with leadership
- Manage Team Goals, and programmatic initiatives, with increased ambiguity
- Own your team’s operational excellence, including creation of and monitoring of metrics and alerts, gathering of and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation
- Be able to travel about 5 times a year
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 5+ years of experience in event or production management
- 2+ years of show calling experience
- 5+ years of experience with audio, video, lighting, and staging systems.
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Demonstrated ability to maintain and manage complex calendaring systems and databases
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience building processes, project management, and schedules
- Experience managing vendors
- Experience supporting livestream platforms
- Networking experience
- Technical certifications for AV hardware and services
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.