Principal Tech Program Manager - Pharmacy Services, Amazon Pharmacy
DESCRIPTION
At Amazon Pharmacy, innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. Since 2020, we have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.
We are looking for a Principal Technical Program Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As part of the team, you will own the workstreams critical to our continual improvement of pharmacy services programs cross-functionally across Amazon Pharmacy.
You should be an experienced TPM who has a sound understanding of security engineering, programming, and an ability to understand pharmacy services processes, evaluate opportunities for improvement, and to be able to drive innovative features across organizations and teams.
#everydaybetter
Key job responsibilities
- Defining, scoping, and managing the delivery of compliance focused projects and campaigns from ideation with excellent project management skills
- Diving deep into the workstreams across compliance programs to develop broad domain and technical understanding of regulatory and customer expectations and requirements to drive process improvement initiatives
- Evaluating the efficacy of compliance program activities and leading improvements to enable delivery at scale
- Anticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)
- Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authority
- Driving timely and transparent communication and reporting on progress on key deliverables, priorities, goals, and issues across the team and stakeholders
- Managing emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockers
- Leading collaborations on cross-team engagements and advising on challenging business goals
- Bridge communication with both technical engineering and business teams to connect business requirements with development roadmaps, guiding strategy and negotiating design
- Operate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectations
BASIC QUALIFICATIONS
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelors Degree required
PREFERRED QUALIFICATIONS
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.