HR Specialist, Work Authorization
DESCRIPTION
This position supports Amazon's Work Authorization service, providing daily subject matter expertise, customer support and process improvements in the United Kingdom for the Corporate and Operations lines of business. The role is responsible for ensuring compliant in person right to work checks are completed, operating against and improving standard operating procedures and meeting relevant customer metrics. These include but are not limited to project intake resolution and customer query SLAs, continuous new hire compliance defect reduction and an improved employee experience.
Key job responsibilities
• Act as a subject matter for candidates, employees and business partners in the United Kingdom, complete compliant in person right to work checks and respond to customer queries within SLA.
• Create and improve standard operating procedures.
• Manage new work customer intakes from various business stakeholders.
• Operate and improve standard operating procedures to deliver new hire compliance defect reduction.
• Operate and improve standard procedures to deliver an improved employee experience
BASIC QUALIFICATIONS
- Human resources experience
- Experience with HR processes and systems
- Bachelor's Degree
- very good command in both spoken and written English (CEFR B2)
PREFERRED QUALIFICATIONS
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.