Support Engineer III, Ads Partner Experience & Growth
DESCRIPTION
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast, and is highly visible to senior leadership.
Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Amazon’s Advertising API team is seeking a Support engineers who will provides support to external customers as they build business-critical applications on Amazon’s Advertising API.
You will represent Amazon and our Advertising organization as you investigate and work with API developers to ensure compliance to our API program policies. You will own development of processes that will help identify gaps in our technical solutions or abuse of our API policies and work on prevention strategies to improve the developer experience. You'll work directly with Amazon Advertising API engineers and our onboarding team to ensure that customer issues are resolved as expediently as possible.
Key job responsibilities
Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, make feature enhancements, bug fixes, systems management, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and involves small to medium level software development work. Responsible to develop tools and automations to achieve human free operations.
This position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.
You should be an engineer who have an appropriate understanding of API.
Successful candidates will join an elite Advertising API team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code.
If you are a talented, detail-oriented and enthusiastic professional who is passionate about new technologies, then this is the right team for you. In addition, your responsibilities will include, but will not be limited to, the following:
Provide solutions to product and API-related questions raised through partner engagements
Identify key product architecture components, propose and help partners build solutions that unblock integrations
Writing code samples, tutorials, and technical articles for the developer community
Audit partner behavior to ensure compliance to our program policies
Working with customers to understand how they are using our services, and providing feedback to development teams to improve the onboarding experience
Collaborating with internal stakeholders to drive timely customer communication during critical events
Driving projects that improve support-related processes and our customer's developer support experience
BASIC QUALIFICATIONS
- Experience working with REST API based services
- Experience in development or technical support
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON