Setup and Launch Support, External Fulfillment
DESCRIPTION
External Fulfillment includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. The Setup and Launch (SUL) Support is responsible of the oversee of the daily operations of training and set up of the seller/vendor nodes. The end to end of multiple duties, like the AMZL integration, the SSP adoption and processes related with nodes status update (deactivation, deprecation and reactivation).
This team is in charge of guiding the seller through the vast universe of Amazon’s systems and lead them to success while doing business with our company.
The ideal candidate must be able to communicate effectively with internal and external stakeholders, understanding the different needs from our business partners, and being able to deliver consistent and good results among the operational trainings. This team is required to understand Amazon systems in order to be able to identify root causes that are stopping the operations to function properly. The candidate not only needs to be analytical, knowing how to dive deep on root causes and proposing solutions on the identified issues, but needs to be able to map, improve, and make leaner / efficient onboarding processes. The candidate should be comfortable with traveling to vendors’ warehouses as per requirement.
This role requires travel mostly throughout Mexico City and Metro Zone, but also throughout different cities across the country. As a candidate you must be willing to live in Mexico City or its metro area, having visits with the vendors up to 100% of the time
Key job responsibilities
- Train Sellers on the operational processes within the External Fulfillment programs, guiding them through the different functions of the WMS, and ensuring a correct handover of information throughout the Learning Curve;
- Monitor the efficiency of the launches;
- Be organized with the agenda, while also being apt and prompt in notifying and updating about any given situation;
- Serve as the first Point of Contact between the internal (business teams) and external (Vendors and Sellers) stakeholders.
- Train and direct seller’s associates for action and conformance of norms and practices at seller’s facilities.
- Create and track onboarding metrics.
- Deal with sellers as stakeholders/customers with outstanding communication, organizational and follow-up skills.
BASIC QUALIFICATIONS
- Bachelor degree
- 1+ year of experience working with Excel
- Experience in mapping processes, problems resolution, metrics tracking, defining priorities and dealing with ambiguity
PREFERRED QUALIFICATIONS
- Basic English skills, written and oral
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document