Business Operations Manager, AWS WWPS
DESCRIPTION
For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully-featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. We are a team of builders who set out every day to innovate on behalf of AWS’s largest customers and disrupt the status quo on their behalf. We don’t sit back and watch the world change; we’re the ones changing it. And we are on the hunt for curious and inventive builders who want to join a team where every day is full of engaging and meaningful work.
The AWS Worldwide Public Sector (WWPS) I&I team is seeking an experienced Sales Operations professional to support International Business Operations and Public Sector Sales. This role involves providing data analysis, supporting core Business Operations activities, and make continuous improvements and adjustments to maintain efficient operations. Responsibilities include assisting with Business Operations, executing daily business tasks, collaborate cross-functionally within AWS with organizations such as Finance, Marketing, Revenue Operations, and Sales, serving as a key business partner for effective communications, issue resolution, and organization alignment.
The Business Operations Manager role is key in driving efficiency and data-driven decision-making within our organization's framework. This role will play a critical role in integrating best practices, automating processes, and enhancing data management to optimize operational workflows across various business units. By leveraging cutting-edge technologies and tools such as GenAI, LLM, Tableau, Salesforce, and Anaplan, the Business Operations Manager will facilitate streamlined data management, business processing, and reporting, thereby empowering stakeholders with actionable insights. In addition to supporting day-to-day operations, the role will spearhead digital disruption initiatives aimed at automating critical tasks and strategic reporting. These contributions will enable our Field Sales Operations teams to focus more strategically on partnerships with Sales Leaders.
Moreover, you will collaborate closely with functional teams to drive the adoption of our tools and processes, ensuring that our sales teams are equipped with the necessary resources and training to leverage data effectively. This role offers an exciting opportunity to make a tangible impact within our dynamic organization, fostering a culture of innovation, collaboration, and continuous improvement in Business Operations.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
• Work backwards from our customers to develop business insights based on both qualitative and quantitative deep-dives on metrics, trends and surveys for improving customer experience.
• Understand business goals, system platforms, and processes and recommend new approaches and procedures to effect standardization and improvements in business operations.
• Provide comprehensive support to Field Sales Operations, including pre-fulfilling templates, managing shared service requests, and ensuring the effective ground-level implementation of strategies.
• Correlate various input and output metrics to establish mechanisms and drive improvements in various processes.
• Make continuous improvements and adjustments to maintain efficient operations.
• Build specific enablement assets that help train/guide the field organization, create awareness internally, and engage customers.
• Contribute to strategic and annual planning, narrative development, market research, and performance data analysis that will help shape the evolution of I&I PS.
• Collaborate cross-functionally within AWS with organizations such as Finance, Marketing, Revenue Operations, and Sales, serving as a key business partner for effective communications, issue resolution, and organization alignment.
• Establish regular communication cadence with teams.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Experience in sales operations or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience using Microsoft Excel to manipulate and analyze data
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Experience with SQL
- Experience working within a high-growth, technology company
- Master's degree or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d