Last Mile Learning Analyst
DESCRIPTION
The goal of Amazon Logistics is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible. We are looking for creative leaders with a passion for high complex challenges, a knack for problem solving, and the ability to thrive in a fast-paced environment.
Amazon Logistics is looking for a Learning Analyst. This position will support AMZL EDSP expansion by implementing scalable solutions in order to guarantee quality of processes and drive standards adoption.
As Learning Analyst, you will be responsible for leading onboarding and proficiency programs, driving process standardization and process improvement. You will also perform quality audits and follow up metrics measurement that will drive customer experience and performance improvement within the delivery network.
Candidate must be flexible to work weekends and/or overnight, as needed
Candidate must have availability to travel up to 15% of the time
Key job responsibilities:
Onboard EDSP Partners so that they learn how to operate with Amazon systems and tools;
Create training material for EDSP team;
Lead training sessions and work actively on AMZL; EDSP new node launches;
Support network-level excellence in Six Sigma and Lean practices by designing and implementing processes, metrics, and ensuring proper system usage;
Leverage Best at Amazon (BAA) practices to support process improvements, share best practices, and standardize the work routine.
BASIC QUALIFICATIONS
Completed Bachelor’s Degree;
Experience with Learning Management Systems and content development;
Experience using and communicating performance metrics;
Fluent Portuguese and Intermediate English.
PREFERRED QUALIFICATIONS
Operations Background;
Cross-functional project experience;
Certifications in Instructional Design, Six Sigma and Lean;
Experience with Learning Programs in multiple formats (Hybrid, Synchronous and Asynchronous).