Account Manager I, International Seller Growth
DESCRIPTION
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon
Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. This is a unique opportunity to combine sales experience with marketing automation and product development. You will be helping new Sellers interested in selling on Amazon from all Product Categories by proposing various programs that meet Sellers’ needs (e.g., Fulfillment by Amazon, Sponsored Product ads, Brand Registry, Seller Powered Coupon, and Deals). In this role, you will be expected to think analytically and problem solve in a fast-paced, dynamic environment and balance multiple and often conflicting priorities. You will communicate with peers doing a similar role as well as cross functionally. The ability to manage a valuable prospect list is vital; candidates must be comfortable prospecting, cold-calling, and negotiating via phone.
Key job responsibilities
• Analyze Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements
• To meet Seller recruitment goals (launches/Revenue/program adoption etc.)
• Uses data to provide insights to business leaders, and is able to effectively represent the function in various forums.
• Managing and driving the growth of the Sellers’ business by driving adoption of programs that accelerate their revenue such as Fulfillment by Amazon, Sponsored Product ads, Seller Powered Coupon, and Deals
• Managing key improvement initiatives and projects: driving efficiencies through tools and processes, simplifying SOPs, improving Seller educational content, and identifying blockers in registration, while working with the relevant internal team members global partners.
• Manage prioritization and trade-offs across Seller experience, performance, and operational load.
• Attention to detail and high capability to work on different projects in parallel
• The ability to work in a fast paced environment and deal with ambiguity
• Design, develop and maintain scalable, automated, user-friendly systems, reports, dashboards, etc. that will support our analytical and business needs.
• Collaborate with multiple Account Managers, Team Managers etc. to understand business requirements and to prioritize and deliver data and reporting.
About the team
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. We at International Seller Growth team, provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Amazon Services offers services to sellers in multiple countries to sell on Amazon websites and grow multi-channel commerce.
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms