Cluster Loss Prevention Manager
DESCRIPTION
The Cluster Loss Prevention Manager (CLPM) leads the effort to efficiently and effectively provide risk mitigation as well as security oversight and asset (People, Property, & Data) protection within their regional cluster. The CLPM creates and executes the vision for their cluster in alignment with network goals. The CLPM stakeholders include internal operations and support teams along with external partners. The CLPM reports to the Senior Regional Loss Prevention Manager and has direct reports.
Key job responsibilities
• Develop leaders and direct reports through training, mentorship, and project partnership
• Lead strategic network-wide initiatives and report on key performance indicators to improve efficiency
• Enable teams to identify vulnerabilities and conduct root cause analysis using data to define mitigating actions
• Engage, train, and influence business partners to identify and mitigate risk
• Oversee and lead investigations of internal and external theft and fraud; conduct interviews when appropriate
• Subject matter expert in evaluating and implementing improved physical and general security best practices
• Support recruiting efforts in order to hire, develop and influence the team and regional cluster to drive Loss Prevention best practices
• Implement loss mitigation strategies and manage incident response planning and execution per policy
• Domestic regional travel up to 50% of the time. Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. This role covers 24/7 operations and must be able to work all shifts, including nights, weekends, and holidays
A day in the life
• Oversee a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area
• Lead a team that performs regular physical security audits and investigates policy violations, security-related incidents, and loss events
• Develop, coach and remove barriers to drive alignment with network goals
• Support key internal and external stakeholders and keep them informed of possible risk factors
About the team
Global Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.
BASIC QUALIFICATIONS
• Bachelor’s Degree or 5+ years relevant professional or military experience
• 5+ years of experience in the following: security service, loss prevention, asset protection, audit, investigations, law enforcement, risk management, data analytics, inventory control, quality assurance or related field
• 3+ years people management experience
• 3+ years of experience making and influencing risk-guided decisions by leveraging data and metrics
• 3+ years intermediate application experience with MS Office Professional Suite, including Excel to manipulate and analyze data
PREFERRED QUALIFICATIONS
• Relevant multi-site experience with varied business types such as logistics, warehouses and/or distribution centers
• Relevant experience with physical security systems, investigation techniques, and/or management of contract security officers
• Experience with Lean Six Sigma concepts or PMP certification
• Interviewing experience; Wicklander and Zulawski, LPQ, CPP, LPC, CFI or other relevant certifications
• Relevant experience in business writing and communicating with a wide range of senior stakeholders
• Workplace incident mitigation or de-escalation and Business Continuity planning experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,500/year in our lowest geographic market up to $142,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.