Subject Matter Expert, Store Ops
DESCRIPTION
Job Profile –Subject Matter Expert – Retail Business Services (RBS)
Amazon.com operates in a virtual, global ecommerce environment without boundaries, and operates a diverse set of businesses in fourteen countries, including Retail, third party marketplaces, ecommerce platforms, web services for developers.
The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team offers eligible vendors a dedicated focus on high-quality product detail and discoverability, to drive traffic and conversion of their selection. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Amazon Vendor Service (AVS) team ensures the priority processing of catalog and merchandising vendor services. AVS aims at improving the overall Amazon vendor experience. The service performance (speed and completeness) is essentially driven by the quality, timeliness, and pro-activeness of the product information provided by the manufacturer.
Key job responsibilities
Roles and Responsibility:
This role mainly works for Amazon Japan Retail team and your customers are JP Program Managers and Brand Specialists. You will interact directly with Amazon internal customers, as well as global functional team to streamline process, manage requirement changes and ensure high catalog quality and provide high quality service delivery to sellers according to requirements and SLAs previous agreed. As an SME you will focus on data analysis, solution building, process implementation as well as process excellence.
Key Performance Areas:
· Design and development end to end process
· Process improvement and Kaizen to up and downstream process
· Data Analysis to identify issues and root causes
· Build up solution and implement to operation
BASIC QUALIFICATIONS
• Bachelor’s degree or higher in Operations, Business, Project Management, SW Engineering Fluent in both written and reading Japanese (Passed JLPT N1) and business English
• 1-3 years' experience in project management, with proved case of success
• Understand basic and systematic approaches to manage projects/programs
• Open-minded, creative and proactive thinking
• Pioneer to invent and make differences
• Understanding of customer experience, listening to customers' voice and work backwards to improve business process and operations
PREFERRED QUALIFICATIONS
Knowledge of SQL, python (automation) Knowledge of RPA development (UIpath, Automation Anywhere、Blue Prism, etc)
Knowledge of Macro (VBA)