Director of Customer Success Specialist
DESCRIPTION
THE ORGANIZATION
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.
The AWS Specialists and Partner Organization (ASP) provides an outstanding experience to customers through depth of expertise from Specialist sellers, and expands the value of AWS through working with partners.
THE POSITION
As the Director of Customer Success Specialists, you will serve as a strategic leader driving the end user adoption of our business applications portfolio directly with customers and also through partners. Reporting to the vice president of ASP, you will be responsible for defining the vision, strategy, and execution roadmap to delight our most complex and high-value customers with our latest innovative services.
Key job responsibilities
• You are an intensely customer-obsessed leader, working directly with our most significant and strategic customers to deeply understand their needs and challenges. You leverage your extensive industry expertise and business acumen to advocate for their interests across the organization.
• You identify, prioritize, and tackle the most complex, high-impact problems for customers, rapidly acquiring deep domain expertise as needed. You expertly assess risk, drive clarity, and foster shared understanding to deliver the best outcomes.
• You communicate complex ideas and recommendations effectively to a wide range of executive and senior-level stakeholders. You foster constructive, customer-focused dialogue, harmonize discordant views, and provide transparent counsel to senior leaders to help them make the best decisions.
• You drive ambitious organizational priorities and shape the long-term business and technology direction with a relentless focus on the customer. You influence multiple organizations to close experience gaps and use your expertise to invent sustainable solutions that delight customers.
• You are a master simplifier, judiciously adding, refining, and removing processes to radically increase the productivity and effectiveness of multiple teams in service of customers.
• You are universally respected for your deep industry and customer knowledge. You amplify your impact by spearheading global education and enablement efforts for the broader customer success management community.
This is a pivotal role responsible for defining and delivering the strategic vision for customer success at AWS. The ideal candidate will be a seasoned, customer-obsessed leader with the business acumen and executive presence to drive impact at the highest levels of the organization.
BASIC QUALIFICATIONS
• 10+ years of experience as a seasoned Global Sales and Business Development Leader, with a track record of consolidating and unifying dispersed teams into a world-class, customer-centric global organization.
• SaaS based Customer success and adoption leadership
• Exceptionally strong business acumen and financial modeling skills, with the ability to develop comprehensive business cases and pricing strategies that maximize customer and shareholder value.
• Proven expertise in leading and coordinating large, complex, cross-functional initiatives that drive transformational customer outcomes. You excel at translating high-level strategy into flawless execution.
• BA/BS degree required.
PREFERRED QUALIFICATIONS
• Adept at leveraging data and analytics to develop customer insights, forecast performance, and inform strategic decision-making. You have a keen eye for detail while maintaining a big-picture, executive-level perspective.
• Outstanding interpersonal and leadership abilities, with a demonstrated track record of inspiring and developing high-performing, global teams.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $232,400/year in our lowest geographic market up to $345,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.