Sr Professional Services Mgr, Amazon Business India
DESCRIPTION
Come be a part of a rapidly expanding multi-billion dollar global business. At Amazon Business(AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of AB to buyers and sellers of all sizes, unlocking our potential worldwide.
Professional Service (ProServe) Managers support large, Enterprise-grade business customers launching AB as a supplier. They also work post-launch to accelerate customers’ user engagement and adoption of AB by translating highly ambiguous customer needs and business strategies into a solution and technical strategy in AB that yields business results and meets the customers’ needs. ProServe managers are experts in AB solutions and have broad knowledge of the technology domains that AB integrates with (most often with specializations in supply chain, ERP and eProcurement solutions), enabling them to scope solutions, estimate timelines, set customer expectations, and build architectures and plans. They engage with varying levels of customers, from Directors up to C-level executives throughout the AB implementation.
The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, Change Management and IT, project management experience managing B2B implementations, and has a proven track record of meeting and exceeding program goals.
Key job responsibilities
The ProServe Manager leads multiple, concurrent projects that vary in size and scope. The ProServe Manager is accountable for:
*Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers’ technical requirements and goals
* Overseeing the execution of the solution (including technical setup, testing, change management, solution adoption) and delivery quality, to be sure we deliver on our high bar customer commitments
* Effectively communicating proposed solutions, project updates, and risks to customers and Amazon Business Leadership
* Assess program risks, anticipate challenges, and provide escalation management when necessary
* Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions
* Meeting or exceeding targets for customer and/or feature spend adoption
* Working with cross-functional teams including sales, product, tech, and marketing to scale solutions that will increase customer adoption and up level AB’s offering
BASIC QUALIFICATIONS
- 8+ years of sales experience
- 8+ years of digital sales, account management, business development, or partner management experience
- Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors
- Experience analyzing data and best practices to assess performance drivers
- Experience managing and growing complex business relationship at scale
- Bachelor's degree or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience translating customer needs into business requirements
- 5+ years of B2B implementation or services delivery experience
PREFERRED QUALIFICATIONS
- Experience personally closing large complex deals end-to-end
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs