Learning Manager
DESCRIPTION
The Learning Manager is an active member of the Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach, as well as strong knowledge of warehousing/manufacturing, instructional design, Learning Management Systems and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.
Key job responsibilities
The Learning Manager will:
Actively manage a team of training specialists including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs. Act as a proactive and productive liaison/partner with the corporate ACES Operations Learning Department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.
Employee Development:
• Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
• Create and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).
• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of FC performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.
• Ensure and drive best practices standardization across all departments and sites.
• Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.
Execution & Analysis:
• Ensure that training is tracked and recorded, including progress and skill sets.
• As needed, manage grant proposals including implementation, tracking and relationship management.
• Create, manage and update training content and associate compliance audits.
• Administer methods for gathering and tracking training metrics.
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.
• Take ongoing responsibility for ensuring that the Fulfillment Center is operating safely and take immediate action to correct where necessary.
• Owner of PIT Training Program and maintains proper documentation related to PIT certification.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 1+ Year People Manager Experience
- English: Intermediate-Advanced
- Spanish Fluent
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
- Masters Degree in related area
- Ecommerce Experience